Frequently asked questions – installation

Questions regarding the use of Netspot can be found here.
Are you not familiar with some of the technical terms (for example Welcomepage)? Maybe this Dictionary of technical terms will be helpfull to you.

 

 

 

 

 

Swapping the LAN and WAN ports.

With Netspot, you can easily swap the LAN and WAN ports, through which you get a switch. A classic Netspot device consists of 4 LAN (Yellow) and 1 WAN (Blue) port. If swapped, you get 4 WAN (now Yellow) and 1 LAN (now Blue) port, which can then be used for the connection of other network elements, without limiting the functionality of either ports. Through this, you will solve the lack of LAN/WAN ports on the device to which you are about to connect Netspot.

How to swap LAN and WAN ports

Warning! We strongly recommend to first connect Netspot to the root and then you swap the ports, after which you plug in the network cable and other necessities.


White Netspot (WR740N)

To swap the LAN and WAN ports on this device, please hold the QSS button for circa 8 seconds. If the operation was successful, you will see this   diode light up.


Black Netspot (WDR3500)

To swap the LAN and WAN ports on this device, please hold the WPS/Reset button for circa 8 seconds. If the operation was successful, you will see this  diode light up.

 

 

 

Netspot is running in direct mode

The direct mode is one, in which the connection to internet is going through the Netspot device, but its functions are not at disposal. This means, that the user does not have to log in through a welcome page and neither is he redirected to a landing page. If the Netspot device is running standardly as of yet, you can do the following:

Restarting the device - first of all, try restarting both, the Netspot device and the root router.

Blocked ports - one of the causes of the direct mode is the blocation of ports by your internet distributor. Your internet distributor has the right to block your ports, if your WiFi is used to spread viruses. In this case, it is necessary for you to contact your internet distributor and ask him to enable the ports.

Swiched ports -the direct mode can also be caused by an accidental swap of the LAN and WAN ports. This swap is done through pressing the QSS and WPS/Reset buttons and is indicated by the following signs   or .

In case that neither of the solutions worked, please contact our technical support.

 

 

 

 

Can I connect other devices to Netspot ?

If you have free ports in your root router, we recommend to always connect other network elements to this router. In case that there are no free ports at disposal, you can connect an external device to Netspot. If you were to connect such device to the LAN port, it is not going to have access to the internet, because authorization is necessary. There for, it is necessary to first swap the LAN and WAN ports, through which you will get the functionality of a classical switch, allowing you to have 3 free ports at your disposal, in which you can plug in your other devices.

 

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